Compliance

The Tax Practitioners Board (TPB) maintains a register of tax agents and BAS agents. This register includes details of the registration (and conditions if applicable) of Chappel Accounting Pty Ltd and our individual registered tax agents with whom you engage.

Your engagement letter with Chappel Accounting Pty Ltd sets out our procedures for dealing with problems or complaints. If you have concerns about the tax agent services you have received from us, please contact us directly and we will work with you to resolve these matters as quickly as possible.

Or you may lodge a complaint directly with the TPB. The TPB will review your complaint in accordance with its procedures and legal framework.

We have rights, responsibilities and obligations as a tax agent or BAS agent to our clients under the taxation laws (including the Act and Code of Professional Conduct). Our clients also have obligations to us as their tax agent or BAS agent. These rights, responsibilities and obligations for both client and agent are explained in more detail below.

In accordance with the TPB’s Code of Professional Conduct, we will disclose any prescribed events that may affect our relationship, including:

• Bankruptcy of a registered tax agent
• Suspensions or sanctions imposed by regulatory authorities

Being transparent is one of our core values and we will inform you promptly if any such circumstances arise. Learn more about all other prescribed events below.

Both tax agents and clients have an obligation not to make false or misleading statements to the TPB or the Australian Taxation Office. If it becomes apparent a false or misleading statement has been made to either body, there is a requirement for this to be rectified in a timely manner. For further information about these code obligations, refer below.